Last updated: November 11, 2026
Glass Knights Property Maintenance Company (“Glass Knights”, “we”, “us”) provides property maintenance services in Red Deer and Central Alberta. This policy explains how we handle personal information when you visit our website or contact us about our services. We handle personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and other privacy laws that apply to our activities.
Information you choose to share
When you contact us by phone, text or email, we receive the information you provide. This may include your name, phone number, email address, property or community location, the services you need, scheduling and access details, and messages or property photos. Please provide only information relevant to your request. Avoid including identification documents, payment-card details, access codes or images of other people unless we specifically agree on a secure way to share necessary information.
The enquiry form sends your contact details, service request, any calculator summary you choose to include and optional property photos to a private WordPress inbox on our website server in the Netherlands. Only authorized administrators can access these records and download photos. No automatic enquiry emails are sent. The calculator otherwise runs in your browser; its answers are sent only when you submit a form containing them. Photos may contain device or location metadata, so share only images relevant to your request. Short-lived form tokens and a hashed network identifier help us limit spam; they are not used for marketing.
Why we use personal information
We use information you provide to respond to questions, assess service requirements, prepare quotes, arrange and carry out agreed work, communicate about bookings, and resolve service or billing issues. Where necessary, we also use records to meet legal obligations, protect our rights and investigate misuse. We limit collection and use to what is reasonably needed for these purposes.
Providing details for a quote or booking does not subscribe you to marketing. We do not sell personal information or use enquiry details for unrelated advertising. We will ask for permission before using identifiable property photos or a customer’s information in promotional material.
Website requests, cookies and the map
Our website and hosting systems process technical information needed to deliver and protect the site, such as IP address, requested page or file, request time, browser information and errors. These records help us maintain the website, troubleshoot problems and detect abuse. Please avoid placing personal information in a website URL.
We have not enabled advertising pixels, visitor analytics or session-recording tools on this website. The estimate tool does not use cookies or browser storage to retain your answers between visits. WordPress may use necessary cookies when an administrator signs in; ordinary visitors do not need an account. Browser settings let you manage or delete cookies.
Our video, images, fonts and map-control software are served from this website. The map background loads from Esri’s ArcGIS service. Your browser sends Esri technical request information, including your IP address and the requested map tiles, so it can display the map. The map does not request your device’s precise location or send your form or estimate answers to Esri. Esri’s handling of its service data is described in its Privacy Statement.
Sharing and service providers outside Canada
We share personal information only where needed with people carrying out your agreed service, authorized providers supporting our business, or others when you consent or the law permits or requires it. Providers acting for us are given information relevant to their work. We may also disclose information to address fraud, protect safety or respond to a lawful request.
This website is hosted on a DigitalOcean server in the Netherlands. Hosting and authorized technical support involve processing website requests, security logs and backups to operate, maintain and protect the site. Esri is based in the United States, and its map service may process technical request information there and through its international infrastructure. Information processed outside Canada may be subject to the laws and lawful access requirements of those countries. You can ask our privacy contact below about our providers, processing locations and related practices.
If you choose to open an external website or use your phone, messaging or email provider, that provider also handles information under its own privacy terms.
Consent and your choices
When you voluntarily provide information for a service enquiry, we use it for the purpose you would reasonably expect, subject to applicable consent requirements. Where a new use requires additional consent, we will seek it. You may ask questions, decline to provide optional information, or withdraw consent by contacting us. We will explain any legal limits and whether your choice prevents us from providing a requested service. Withdrawal does not require us to erase records we must lawfully retain.
Retention and protection
We retain personal information only for as long as reasonably needed for the purpose it was collected, including applicable business, tax, dispute and legal requirements. When it is no longer needed, we securely delete it or make it anonymous. Backup copies may remain until the applicable backup rotation replaces them.
Online enquiries and their attached photos are automatically deleted after 12 months, and administrators can delete them sooner. Records of confirmed work or legal matters may be retained separately where required. Backup copies remain until the normal backup rotation replaces them.
The website uses HTTPS and restricted administrative access. We take reasonable steps to protect information against unauthorized access, use or disclosure, and limit access to people who need it for their work. No system or communication method is completely secure. If a privacy breach occurs, we will assess it and make notifications required by applicable law, including notification to Alberta’s Information and Privacy Commissioner when the legal reporting threshold is met.
Access, correction and privacy concerns
You may request access to personal information we hold about you, ask us to correct inaccuracies, or raise a privacy concern. Send written requests to our privacy contact, with enough detail to identify the information. We may need reasonable identity verification before releasing records. Please do not send identification documents unless we request them through an agreed method.
For requests governed by Alberta PIPA, the usual response period is 45 calendar days, subject to lawful extensions and exceptions. If we cannot provide requested information, we will explain the applicable reason and available review options. If a concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner of Alberta. You do not need to give up your privacy rights to request a quote.
Contact us
Privacy contact: Business owner, Glass Knights Property Maintenance Company
Red Deer, Alberta, Canada
Email: contact@glassknights.com
Phone: 📞(403)391-8054
Contact mail setup is still being completed. Until it is available, please call to arrange a way to deliver a written privacy request.
Policy updates
We will update this policy when our information practices change and revise the date above. Material changes, including enabling online enquiry delivery or new tracking tools, will be reflected in the notice and any consent choices required before the new collection or use begins.